RETURNS AND EXCHANGES
If you receive an item from us, we ask you to handle it with the utmost care. With every order, you will receive clear instructions as to how the garment should be worn and how the garment should be treated. We request that you read and follow these instructions.
We cannot exchange or accept returned items that are damaged due to incorrect care.
In addition, we advise you to fit the items, which are mainly basic wear/underwear, for the first time while wearing your own underwear. If an item does not fit properly or if the item does not meet your expectations then the item may be returned or exchanged within 14 days.
Only unused and unworn items, in original packaging, will be accepted.
The postage costs and the postage risks involved in a return sending are the buyers responsibility.
In the case of an exchange, we will pay the delivery costs of the item being exchanged once only.
Monday to Friday from 9AM to 5PM CET
or email us at firstname.lastname@example.org